How to Clear a Paper Jam

Follow this safe extraction checklist for your HP HP OfficeJet Pro 9015e. Always pull slowly with both hands.

Never yank stuck paper forcefully

Forcing paper out against roller clutches can strip internal gears or tear scraps inside sensors. Always pull smoothly and evenly with both hands.

Inspection AreasZone: tray1

Hardware Diagnostic Simulation

LCD Live Status:

ERR: PAPER JAM - TRAY 2

Mechanical Stop

Click to inspect internal component zone:Interactive Guide

Tip: Click on different areas above to highlight where paper typically catches.

Our step-by-step troubleshooter tracks each action and records outcomes if technician service is needed.

0 of 6 checks completed

control-panel

Turn off the printer with the power button, wait 10 seconds, then unplug the power cord from the wall outlet.

Disconnecting power releases the roller gear clutches, letting you turn rollers manually without damaging gears.

tray1

Pull out Tray 1 completely. Remove loose or crumpled sheets, and inspect the lower feed entrance with a flashlight.

If a sheet is partially fed, grasp it with both hands and pull smoothly toward you in the normal feed direction.

cartridge-bay

Open the top cover. If the carriage is locked, do not force it. Look underneath the printhead or toner cartridge area.

Avoid touching the transparent optical encoder strip running horizontally behind the carriage.

cartridge-bay

Grip both corners of the sheet. Pull slowly, evenly, and deliberately in the natural direction of paper feed.

Never yank paper. Quick jerks can tear paper, leaving tiny scraps trapped inside sensor arms.

rear

Turn the machine around and unclip the rear access panel or slide out the two-sided duplexer module.

Look for tiny corner scraps that may have torn off during front extraction.

control-panel

Ensure all doors click firmly into their closed latches. Plug the cord back in and power on.

The printer will run its automatic calibration cycle and clear the paper jam warning.