Fix "Driver Is Unavailable" Error
Follow this clean driver reinstallation procedure for HP printers on Windows.
Never pay for printer drivers or use unverified third-party websites
Third-party driver aggregator sites often bundle adware, miners, or corrupt files. Legitimate printer software is always free.
Step-by-Step Driver Reinstallation
Verify Exact Printer Model Label
Check that your device model (HP HP OfficeJet Pro 9015e) matches the regulatory label on the rear or base of the printer.
Identify Target Operating System
Configured for Windows. Modern 64-bit systems require certified WHQL driver packages.
Remove Corrupt Cached Drivers
In Windows: Settings -> Bluetooth & devices -> Printers & scanners -> Remove Device. Then run "printmanagement.msc" to delete the old driver package.
Use Built-in Windows Update or Official Installer
Let Windows or macOS automatically detect the driver via system updates, or run the installer package provided by the manufacturer.
Run Installer as Administrator
Right-click the downloaded setup file (.exe or .dmg/.pkg) and select "Run as administrator".
Reconnect Device & Assign Port
Plug in the USB cable or select your Wi-Fi network when prompted by the setup installer.
Print a Test Page
Trigger a test page to verify communication between your computer spooler and printer.
HP Driver Utilities
Standard manufacturer software package:
Built-in Driver Solutions
Most modern operating systems provide native drivers without requiring manual downloads:
- Windows: Plug in USB or connect to Wi-Fi, then check Windows Update for optional printer drivers.
- macOS: Uses native AirPrint over Wi-Fi/USB with zero driver installation required.